Frequently Asked Questions

Everything you need to know about shopping with Next Level.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may incur a small processing fee.

How do I know which size to choose?

Every product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the description.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Next Level, we prioritize ethical manufacturing. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we are committed to reaching 100% sustainability by 2026.

Can I track my package in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery's progress.